Bereaved Relativesí Support Office
Changes due to COVID-19:
- There is no need to attend the hospital to collect the Medical Certificate of Cause of Death (MCCD) as this will be emailed directly to the Norfolk Registration Office.
- The Death Registration process will take place with you over the telephone.
- Please be assured that your loved ones personal belongings will be stored securely and returned to their family by the nominated Funeral Director.
For more information on the updated process please click here and read the 'Bereavement support during COVID-19' document.
Telephone: 01553 613878 (direct line).
The Bereaved Relatives Support Office is open from 9am to 4pm, Monday to Friday and we operate an appointment system to maintain patient's and relative's confidentiality.
There is a 24-hour answer machine if no one is available to take your call. Please leave a message and we will return your call as soon as possible.
When someone dies there are various practical matters that have to be attended to by a relative or friend.
Key things to do
At first the need to register the death, arrange the funeral, deal with insurances, etc can seem very daunting, but there are just two key things that you need to do at first. You need to contact:
- Funeral Director (Undertaker)
- Bereaved Relativesí Support Officer at the Hospital
The Funeral Director
You can get in touch with a Funeral Director as soon as you wish. There is no need to wait until you have paperwork from the hospital, or until after a weekend should the death occur then, The sooner you make contact the better, so that you can be given help and advice regarding the funeral.
The Bereaved Relatives' Support Office:
Please telephone 01553 613878 on the first working day after the death, in order for the Bereaved Relative Support Officer to explain the procedure regarding obtaining the Medical Certificate of Cause of Death and death registration.
Unfortunately the line can be very busy and the Bereaved Relative Support Officer cannot answer the phone in person if they are with a family. We apologize if you are connected to the answerphone, but please be assured if you leave your name and contact number we will return your call as soon as possible.
Please do not come to the office without an appointment, as it is unlikely that the certificate will be ready for collection.
Bereavement Support booklet
You can view our Bereavement Support booklets, Bereavement support during COVID-19 and Information for Bereaved Relatives and Friends here.
As a service we are continuously looking for ways to improve our services for future patients and their families, we would ask you to provide anonymous feedback using the survey by scanning the QR code to answer the questions online.
You can complete the anonymous survey here.
Hospital's Bereavement Support Group
Please contact the hospital Chaplains for information regarding this, on 01553 613441.