Attend Anywhere

Video calling is convenient and easy to use.

Instead of travelling to your appointment, you will enter the online waiting area, using the link provided by the booking team.

The service will see that you have arrived, and a provider will join your call when ready.

There is no need to create an account.

Video calls are secure and your privacy is protected.

Attending your appointment by video - patient information

How do I attend my video appointment?

Go to: the link sent to you by the booking team ahead of your meeting.

What do I need to make a video call?

A device for making a video call, such as a smartphone, tablet, or computer with a webcam and speaker (often built into laptops).
A reliable internet connection (wired, wifi, or mobile data). If you can watch a video online, you should be able to make a video call.
A private, well-lit area for your consultation, where you will not be disturbed.
Use the latest version of Edge, Safari, or Chrome for best video calling performance.

Is it secure and confidential?

Video rooms are private. Only an authorised provider can enter the room or admit people into a group call.

No information you enter is stored.

How much does a video call cost?

The video call is free except for your internet usage.

Tip! If you can, connect to a wifi network to avoid using your mobile data.

How do I make a video call?

Open your web browser and type the service's web address into the address bar (not the search box).
To start your call either:
- click Enter Waiting Area
- or click the Start video call button and select your waiting area.
If asked, allow your broswer to access your camera and microphone.
Follow the on-screen prompts to start your video call.
To end the call, click Leave.

For the best call experience, prop up your smartphone or tablet on its long edge.

In group calls, your microphone will be muted on entry. Please keep it mute unless speaking.

You can use the raise hand button for attention.

What do I do if something's not working?