How you receive your appointments is changing

Between now and 31 March 2024 the Trust will be digitising outpatient appointment letters.

If you have a smartphone you don’t need to wait for your appointment letter to arrive in the post. You can now confirm or cancel your appointment at the click of a button.

Don’t worry about missing a letter – if you don’t open the digital letter within 24 hours, a hard copy will be sent to you in the post. If you don’t have a smartphone, or you’ve not given the Trust your mobile number, you will continue to receive paper letters in the post.

The QEH also offer SMS reminders – look out for a text message seven days in advance of your appointment to remind you of the time and date and where to go if it’s a face-to-face appointment or how to access it if it’s a virtual one.

How it works – it’s as easy as 1 2 3

1. You’ll get a text message with a link to your digital letter
2. Click confirm or cancel your appointment
3. Seven days before your appointment we’ll send an SMS reminder

Watch this video to see how it works

What happens when you receive the text message

1. You will receive a text reminder to your smartphone with your appointment details which will say ‘This is an important letter from The Queen Elizabeth Hospital NHS Foundation Trust.’ Simply click the link in the text message to take you through to the Portal.
2. When you enter the Patient Portal, enter your date of birth and unique four-digit PIN from the text message. This will take you to your appointment details page, where you will be able to see the date, as well as hospital and clinic information.
3. Select whether you want to confirm or cancel your appointment. You can download the letter and/or add the appointment to your own calendar.

It’s quick, easy, safe and secure and should the digital letter not be opened within 24 hours the system will automatically print and post a copy out to your address.