Help with making a complaint
If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:
For residents of Norfolk:
For residents of Cambridgeshire or Lincolnshire
Patient advice and liaison service
If you would prefer to alk to someone who is not involved in your care or are unsure who to talk to, you can contact the patient advice and liaison service (PALS) on 01553 613351 or 01553 613343.
PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort our problems on your behalf.
Phone: 01553 613351 or 01553 613343
Citizens advice regarding complaining about care within the NHS can be found here.
If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.