Useful contacts

Help with making a complaint

If you need help or support making a complaint you can contact the independent complaints advocacy organisations below:

For residents of Norfolk:

POhWER
PO Box 17943
Birmingham
B9 9PB

Phone: 0300 456 2370
Email: feedback@pohwer.net
Website: www.pohwer.net/norfolk

For residents of Cambridgeshire or Lincolnshire

VoiceAbility
c/o Sayer Vincent
Invicta House
108-114 Golden Lane
London
EC1Y 0TL

Phone: 0300 303 1660
Email: helpline@voiceability.org
Website: www.voiceability.org

Patient advice and liaison service

If you would prefer to alk to someone who is not involved in your care or are unsure who to talk to, you can contact the patient advice and liaison service (PALS) on 01553 613351 or 01553 613343.

PALS provides confidential information, advice and support to patients, their families and carers. They will listen to your concerns, suggestions or queries and help to sort our problems on your behalf.

Phone: 01553 613351 or 01553 613343
Email: pals@qehkl.nhs.uk

Citizens advice

Citizens advice regarding complaining about care within the NHS can be found here.

Ombudsman

If, after we have investigated your complaint you are still not satisfied, you have the right to ask the Parliamentary and Health Service Ombudsman to review your complaint.