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Patient Advice and Liaison Service

We’re here to help you

Comforting handsPatient Advice and Liaison Service (PALS) is confidential and can help when you need advice, don’t know where to turn to or have concerns about your healthcare at The Queen Elizabeth Hospital.

As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is what the Patient Advice and Liaison Service is for.

What the PALS service is

The Patient Advice and Liaison Service focuses on improving the service to NHS patients.

The service aims to:

  • Advise and support patients, their families and carers
  • Provide information on NHS services, social services, voluntary organisations and independent advice services
  • Listen to your concerns, suggestions, compliments or queries
  • Help sort out problems quickly on your behalf

We act on your behalf when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions and to help bring about changes to the way that services are delivered. We will also refer patients and families to local or national based support agencies as appropriate.

Contact the PALS team

If you have any concerns, comments, suggestions or thanks you can contact PALS via any of the ways listed below:

Telephone: 01553 613351 or 01553 613343
There is a 24-hour answer machine if no one is available. If nobody is available to take your call you should leave a message and we will respond within 24 hours.

E-mail: pals@qehkl.nhs.uk

Visit: You can visit the PALS information desk which is located near the main entrance to the hospital, opposite the coffee shop.

Appointments: If you would prefer an appointment you can use any of the above methods to contact us and we can arrange a convenient time to meet.

Complete our form: You can download, complete and return our 'suggestions, thanks, concerns' form.

Acting upon your feedback

Go to our patient experience information to find out how some of your suggestions have been progressed

Useful documents

'About PALS' easy read document

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