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Patient Advice and Liaison Service (PALS)

The patient advice and liaison service (PALS) will provide you with confidential advice and support it you have any concerns or queries about any aspect of your care.

The service aims to:

  • listen to, advise and support patients, their families, carers and staff
  • act independently to help resolve issues
  • provide information on NHS services, social services, voluntary organisations and independent advice services
  • signpost you to appropriate organisations who can help you

If you have any concerns, comments or suggestions, you can contact PALS using the following information:

Phone: 01553 613351 or 01553 613343

If no one is available to take your call, please leave a message and a member of the team will respond the next working day.


In person: Visit the PALS information desk located near the main entrance to the hospital, opposite Costa Coffee.

Our opening times are Monday to Friday, 9am to 5pm. Please note the office is closed at weekends and bank holidays.

Family liaison officers

Our family liaison officers are here to help keep loved ones and friends in contact in times of need, improving our patients experience whilst they stay with us.

The team are here to help facilitate communications between patients and loved ones / friends, including:

  • phone / video calls
  • passing on messages
  • delivering small parcels
  • helping patients with their own technology

The team are available seven days-a-week from 8am to 7.45pm and can be contacted on 07909 394722 or 07909 395415.


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