Our Chairman's response to the September 2020 CQC report

Chairman of the Trust, Professor Steve Barnett said: “These results are an incredibly important milestone in the Trust’s improvement journey which started 18-months ago. This latest inspection report is important external endorsement and recognition of the substantial improvements to patient and staff experience the Trust has made.

“I hope that these impressive results, which show a step change in the quality of care and standards at our hospital give our patients, their families, and our local community pride, and instil confidence in the services we deliver at our hospital.”

Trust Chief Executive, Caroline Shaw CBE said: “I am incredibly proud of the significant progress that the Trust has made. These results show that the hard work, focus and determination of our staff is very much paying off and our job now is to work together to build on this progress further in 2021, and ensure we consistently deliver the compassionate care and high quality services that our patients and local community deserve.

“We see the Trust’s latest inspection report as a real learning opportunity, and one which we will ensure shapes the next phase of our improvement journey. There is no prospect of complacency. We all absolutely know there is more to do to sustain and embed the improvements we have made and become the ‘Outstanding’ Trust our patients, their families, our staff and community deserve.

“The timing of the publication of this report couldn’t be better as we head into Christmas and our busiest months of the year, and we hope will give our staff even more motivation going into 2021 that we can do this. This is an important moment for QEH, which we will use as a catalyst for the next phase of our improvement journey.”

Chairman of the Trust, Professor Steve Barnett said: “These results are an incredibly important milestone in the Trust’s improvement journey which started 18-months ago. This latest inspection report is important external endorsement and recognition of the substantial improvements to patient and staff experience the Trust has made.

“I hope that these impressive results, which show a step change in the quality of care and standards at our hospital give our patients, their families, and our local community pride, and instil confidence in the services we deliver at our hospital.”

Trust Chief Executive, Caroline Shaw CBE said: “I am incredibly proud of the significant progress that the Trust has made. These results show that the hard work, focus and determination of our staff is very much paying off and our job now is to work together to build on this progress further in 2021, and ensure we consistently deliver the compassionate care and high quality services that our patients and local community deserve.

“We see the Trust’s latest inspection report as a real learning opportunity, and one which we will ensure shapes the next phase of our improvement journey. There is no prospect of complacency. We all absolutely know there is more to do to sustain and embed the improvements we have made and become the ‘Outstanding’ Trust our patients, their families, our staff and community deserve.

“The timing of the publication of this report couldn’t be better as we head into Christmas and our busiest months of the year, and we hope will give our staff even more motivation going into 2021 that we can do this. This is an important moment for QEH, which we will use as a catalyst for the next phase of our improvement journey.”

Click here to read the full report and here to read our press release.