Digital letters and appointments

We’re moving over to digital letters meaning you can view your appointment letter on your mobile phone.

If you have a smartphone then you don’t need to wait for your appointment letter to arrive in the post anymore as you can confirm, cancel or rebook your appointment / admission at the click of a button via our patient portal.

Don’t worry about missing a letter because if you don’t open the digital letter, within 24 hours a hard copy will be sent to you in the post. If you don’t have a smartphone, or you’ve not given us your mobile number, you will continue to receive paper letters in the post.

We also offer SMS reminders – look out for a text message seven days in advance and again 48 hours before your appointment to remind you of the time and date and where to go if it’s a face-to-face appointment or how to access it if it’s a virtual one.

Benefits

With digital letters you can:

• Change the text size of your letter, zoom in or out
• Have the letter read out to you
• Change the letter to another language
• Download the letter to you phone, securely email it or print it if desired
• Add the date of your apointment / admission to your phone’s calendar
• Help us save on printing and postage costs, which is better for the environment too

NHS app

You can now also view your outpatient appointments via the NHS app. Download it today.