Information for patients and visitors
This section contains useful information if you plan to visit the Trust.
Getting to us
A map of King's Lynn showing where the Trust is located and providing directions.
Guidelines for if you intend to park your car at the hospital.
- Hospital map
A printable map of the hospital site and grounds, showing department locations.
- Area map >>
Browse our location on the Google Maps site.
- Transport and travel allowances
If you are on a low income or have severe medical or mobility issues you may be entitled to help with your travel arrangements
- Health insurance claims
How to submit a health insurance claim form
- A new Queen Elizabeth Hospital
Latest update on our work to bring a new hospital to King's Lynn and West Norfolk.
- Modernising QEH
Update on work happening to modernise our hospital buildings.
- Our CQC rating
An update on QEH's 2022 CQC inspection
- Attend Anywhere - virtual appointments
Information on our virtual appointments.
Useful information for carers attending The Queen Elizabeth Hospital.
- Armed Forces Support
Useful information and support for our Armed Forces community.
What times are you allowed to visit friends, relatives and loved ones at the various hospital departments?
- QEH at Home
Information on helping patients leave QEH sooner to receive care at home.
- Who wears what?
Find out what all the different uniforms worn by different QEH Hospital staff members represent.
- Patient belongings
Information on dropping off patient belongings.
- Patient information leaflets and discussion forums
Downloadable information leaflets on a range of conditions, treatments and procedures.
- Simple steps to keep you safe
Simple steps to keep you safe during your hospital stay
- Patient Safety Incident Response Framework (PSIRF)
What is PSIRF and how it affects you
- Shared Care Record (ShCR) >>
The Shared Care Record is a way of bringing together your most important records from the different organisations involved in your health and social care.
- Preventing ill health
Information describing the ill effects on health caused by tobacco and alcohol and how these can be avoided.
- Privacy notice and how patient information is used
How the Trust uses the information we store.
- Glossary of frequently used terms >>
We try not to use abbreviations, however if you are unsure what is meant by some of our terms you may find this glossary of use.
- Consultant choice
Information about individual consultants that could enable you to make an informed choice about your treatment options.
- Patients from overseas
Information relating to treatment for patients from overseas.
- The Hub Cafe
The Hub Cafe is situated on the First Floor, orange zone providing a selection of freshly produced hot meals.
- Guest WiFi
Patients and visitors to the Queen Elizabeth Hospital in King’s Lynn will now be able to access the internet for free.
- Hospital Radio
Find out about our local hospital radio station and how to tune in.
Anti-Coagulation services to provide the highest possible standard of care and support to patients who are on anticoagulation therapy.
- Bereaved Relatives' Support Office
Help and advice with the various practical matters that have to be attended to by a relative or friend when someone dies.
- Breast Screening Department
The King's Lynn Breast Screening Service invites women between the ages of 50 - 70 and 11 months for routine breast screening every three years.
- Breast Surgery
Our breast department sees patients in the clinic who have either been to see their GP with a breast related problem (women and men), or who have been called for further assessment after their routine screening mammogram (women only).
- Cancer Services (Oncology) and our specialist Macmillan Unit
The term oncology literally means a branch of science that deals with tumours and cancers. Our department offers a large range of services, support and information
Cardiology is a medical specialty that deals with disorders of the heart. Our department provides inpatient and outpatient care for cardiac patients.
- Care of the elderly
Care of the Elderly or geriatrics is a branch of general medicine concerned with the clinical, preventative, remedial and social aspects of illness in old age.
Our Chaplains do various things, some 'religious' and some not. We are here for patients, relatives and members of staff.
- Children's services
We have many departments delivering care services specifically for children
- Clinical Health Psychology
We are a team of Clinical Psychologists providing a specialist clinical health psychology service to in-patients, outpatients, children, families and carers.
Our Dermatology Department is housed in a purpose-built unit and provides dermatology care to patients from a wide catchment area.
Our Diabetes department is baesd in the Trust, providing a range of care to our patients.
- Ear, Nose and Throat (ENT)
Our ENT department offers both adult and paediatric patients a wide range of ENT services.
- Early Pregnancy Unit
Specialist early pregnancy care is provided up to 16 weeks gestation for people experiencing acute concerns with their pregnancy.
Our Endoscopy department offers a complete range of high-quality diagnostic and therapeutic endoscopic services.
Our Emergency Department is also known to many as the Accident and Emergency Department and sees more than 57,000 new patients a year.
- Fertility services
With effect from 1 July 2015 our fertility services are being transferred to Bourn Hall Clinic.
The specialty of gastroenterology and hepatology cares for patients with both benign and malignant disorders of the gastrointestinal tract and liver. The specialty encompasses a wide range of conditions.
The aim of our Women’s Health Services is to provide a patient focused approach to each gynaecological condition using a range of specialist Gynaecologist Consultant Teams and Specialist Nurses.
Our Clinical Haematology Department provides advice and outpatient appointments for patients with general haematological disorders, haematological cancers and anticoagulation services.
- Learning Disabilities and Autism
For information on the Trust's commitment to patients with Learning Disabilities or Autism.
- Maternity Services
The QEHKL Maternity department is a shared Midwife and Consultant Service. Our Maternity Services covers King's Lynn and surrounding areas.
- Mental Health Liaison Service
The team provide prompt, high quality psychiatric assessments both in an emergency setting and for our in-patients.
- Neonatal Unit (NICU)
Babies born prematurely (before 35 weeks gestation or more than 5 weeks early) or those that are unwell at birth, are admitted to our Neonatal Unit.
The unit is active in all renal specialities namely general nephrology, low clearance and renal vasculitis as well as pre and post-transplant and dialysis clinics.
Neurology is a branch of medical science that is concerned with disorders and diseases of the nervous system.This field enables diagnosis and treatment of conditions and diseases that involve the central and peripheral nervous system (including the autonomic nervous system).
About the Neurophysiology Department at the Queen Elizabeth Hospital King's Lynn.
- Nutrition and Dietetics
Dietitians assess, diagnose and treat diet and nutrition problems. Our service provides a service to inpatients and outpatients in addition to an outreach service to the community.
- Ophthalmology (Eye clinic)
Our Ophthalmology department provides the more general ophthalmology consultation as well as specialised services and clinics
- Oral Surgery
Oral and MAxillofacial surgery is responsible for the diagnosis and treatment of diseases and treatment affecting the mouth, jaws, face and neck.
Orthodontics is a speciality field of dentistry that deals primarily with malpositioned teeth and the jaw.
Orthopaedic surgery is a specialty dealing with acute injuries, congenital and acquired disorders and chronic arthritic or overuse conditions of the bones, joints and their associated soft tissues.
- Pathology and Blood Sciences
Find out more about the Pathology services available at the QEH through the Eastern Pathology Alliance.
- Pain Management team
The team teach patients self-management strategies for your chronic pain condition and help you to apply them in your day to day life.
Our Clinical Pharmacy Service operates at ward level across all areas of the hospital and is provided by clinical pharmacists and medicines management technicians..
Information about our Phlebotomy service including what to do if you require a blood test.
Information about our Pre-Assessment Clinic and what needs to be done to prepare for appointments.
Radiology is a medical specialty that uses imaging to diagnose and treat diseases seen within the body
- Rehabilitation Services
Rehabilitation services is an integrated service of both the Occupational Therapy and Physiotherapy professions, aiming to maximise individual's function, decrease pain and maintain health and wellbeing.
- Respiratory Medicine
Respiratory medicine is concerned with the diagnosis, treatment and continuing care of patients with a wide range of more than 30 respiratory and related conditions.
About the Rheumatology department at the Queen Elizabeth Hospital King's Lynn.
- Sexual Health / GUM
We offer a friendly, confidential service provided by staff trained in dealing with sexual health problems.
- Stoma Care
About the care provided by the Stoma team at The Queen Elizabeth Hospital King's Lynn.
- Stroke Unit
Our vision is to ensure that all patients who experience a stroke have access to high quality acute care 24/7 and high quality life after stroke rehabilitation, both inpatients and those in the community.
- Vaccination Centre
Our dedicated on-site vaccination centre for COVID-19 and seasonal vaccinations.
- Infection Prevention and Control overview
Information about our Infection Prevention and Control Team
- Working together - How patients can help
An explanation of how patients can assist with our infection prevention and control measures
- Working together - How visitors can help
An explanation of how visitors can assist with our infection prevention and control measures
About the outpatients services and appointments at the Queen Elizabeth Hospital King's Lynn.
Pressure ulcer prevention
- Pressure ulcer prevention
Our commitment to preventing pressure ulcers from occurring during hospital stays along with prevention advice.
Our commitment to safeguarding vulnerable adults and children and what you should do if you have any concerns.
- Research and development
We have an active research team whose role is to support health care professionals and patients who participate in research, we are committed to providing access to health research for our community..