Call 4 Concern
Call 4 Concern is a patient safety service run by the Critical Care Outreach Team.
Call 4 Concern enables patients and families to call for immediate help and advice if they feel that the health care team has not recognised their own, or their loved one's changing condition.
Call4Concern relates to inpatients only where there is concern around acute deterioration.
Using Call 4 Concern will not negatively affect the patient's care in any way. We recognise that sometimes the patient or a close loved one can see that something is wrong before the health care team does. No one knows your health care needs or those of your loved one, better than you and your family.
When to use Call 4 Concern
Contact Call 4 Concern directly if:
- A noticeable change in the patient occurs
- You have already spoken to the ward nurse/midwife or doctor
- You feel that your concerns have still not been addressed
When not to call Call 4 Concern
To report problems regarding your hospital bed, room, food, parking, discharge, general care, communication or any other general issues, please speak to your nurse, ward manager or our Patient Advice and Liaison Service or call switchboard on 01553 613613 who will redirect your call appropriately.
How to contact Call 4 Concern
- Phone or text the team anytime on 07811799266.
Responding to your call
When the Call 4 Concern team receive your call, they will need to know the patient's name and the ward they are on, as well as a brief description of the problem.
After prioritising the urgency of the problem, the team will visit you on the ward to discuss your concerns, assess the situation and instigate treatment or further review if necessary.
The team will liaise with the patient's medical team and other healthcare professionals as needed, to discuss further treatment options.
Sometimes, we are unable to take your call immediately, but please leave a message providing the same information as above, and a contact number. We will get back to you as soon as possible.