Accessible Information Standard

The Accessible Information Standard is a law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The Accessible Information Standard tells NHS and adult social care organisations they must make sure people get information in different formats such as:

• Easy read
• Braille
• Via an advocate
• In British Sign Language (BSL)
• In large print
• Email

NHS England has worked with the charity Sense to develop a video which provides a step-by-step overview of the Standard. The video includes subtitles and BSL interpretation.

They’ve also produced an overview of the Accessible Information Standard for patients, service users and carers.

The Standard requires our Trust to do six things:

1. Ask: find out if people have communication and information needs
2. Record: record those needs in a clear and standardised way in electronic or paper based systems
3. Flag: use alert systems to generate specific formats or to clearly indicate needs to others
4. Share: include records as part of data sharing and treatment and referral processes
5. Act: take steps to ensure people’s information and communications needs are met
6. Review: regularly review needs and ensure records are up to date

Please get in touch if you need a document from our website in an alternative format. We can offer you information in other languages, in large print or braille, or in audio format.

Please contact our Patient Advice and Liaison Service team and let them know which information you would like and what format you would like it in:

Phone: 01553 613351 or 01553 613343
Email: pals@qehkl.nhs.uk

Website accessibility

We are working with our service users, staff, carers and wider partners to make our site as accesible as possible for all visitors and we are working towards ensuring this site meets WCAG2.2.

For more details visit our website accessibility statement.

Page last reviewed: 29 August 2025