Quality, assurance and performance
To ensure we are compliant with essential standards of quality and safety we are regularly assessed. These assessments are carried out by the Care Quality Commission and NHS Improvement.
Care Quality Commission
We are assessed periodically by the Care Quality Commission on Quality standards and on a range of performance indicators.
NHS England
We are assessed by NHS England through its national performance and oversight arrangements, which monitor quality, patient outcomes, operational performance and financial sustainability.
Healthwatch
Healthwatch Norfolk takes an active role in holding us to account on behalf of patients and ensuring patient feedback is listened to and learned from.
Our performance
Our performance is measured by a set of local and national performance measures relating to patient safety, patient experience and the quality of our services. These standards help us to monitor how well we are performing and allow us to improve the care we provide to our patients.
Patient surveys
Patient surveys are important as they give patients and relatives an opportunity to provide feedback on the care and treatment we deliver.
View details of our Friends and Family Tests
Board plans, papers and strategies
Every year we produce several statutory reports and plans that give information about the Trust, an overview of performance, priorities and where we spend our money.
View our reports and publications
Quality account
A Quality Account is a report about the quality of services provided by the Trust. The reports are published annually and will be available to the public.
View our latest Quality account