Our Strategy 2024-2030

Digital solutions and technology will be embedded within all care pathways to provide the best outcomes for patients.

Information recorded from care will be used as the foundation to support evidence-based decisions and strategies.

Staff will be empowered to develop their digital literacy to maximise the benefits of technology.

Working with Integrated Care System (ICS) partners we will support patients to access their information and engage digitally with their care.

We are committed to digital transformation and data insights to improve performance and patient care.

Why

To modernise care delivery through the implementation of an Electronic Patient Record (EPR) and a ‘Digital First’ new hospital.

How

We will have digital solutions and technology embedded within all care pathways to provide the best outcome for patients.

Information recorded from care will be used as the foundation to support evidence-based decisions and strategies.

Staff will be empowered to develop their digital literacy to maximise the benefits of technology.

Measuring success

We are committed to using digital technology and data to transform how care is delivered, making it more efficient, integrated, and patient-centred. Progress will be measured through:

Implementation of EPR: Ensuring digital systems are in place for a successful EPR go-live in 2026
NHS Digital Maturity Assessment: Regularly assessing digital capabilities to identify and implement targeted improvements to enhance our scores on the assessment over time
Infrastructure adoption model: Strengthening IT infrastructure to support digital transformation
Enterprise architecture and governance: Establishing a clear governance framework to oversee digital progress

The Digital Strategy will focus on achieving these priorities while supporting the New Hospital Programme’s digital-first hospital, ensuring digital systems are modern, integrated and future-ready.

Patient Observation Management System

Case study

In March 2023, The QEH launched the Patient Observation Management System (POMS) as part of its digital transformation programme.

After a successful year, POMS is now fully operational in 16 out of 18 areas, improving patient safety and experience. The rollout includes e-Observations, digital smartboards for inpatient ward boards, and a ‘WhatsApp-style’ app called Alertive Communications.

Over the last 12 months, more than 200,000 patient e-Observations have been taken, and nearly 1,500 staff members are using Alertive Communications. Benefits include timely responses to messages, time saved by bed coordinators, and freeing up ward phone lines.

Actions taken

The Trust continued the POMS rollout to all adult inpatient wards and began digitalising paediatric electronic observations and Paediatric Early Warning scores (PEWS) in October 2024.

This development eliminates paper charts and enables real-time monitoring of paediatric vital signs.

The implementation of Alertive has improved communication between clinical teams, supporting the Trust’s goal to become digitally enabled and data-driven.