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Visiting times

Visiting restrictions will be partially lifted at the Queen Elizabeth Hospital King’s Lynn, allowing patients to receive one visitor, once a week for one hour. Compassionate visiting for those patients with dementia, at end of life, with learning disabilities, autism, mental health problems, children and maternity can still be arranged with the ward.

Before arriving at the hospital

  • The visit will need to be arranged in advance and you will be given instructions on where to go and who to ask for on your arrival
  • It is good idea to write down any questions you have before arriving at the hospital as you may forget, you can bring in cards / letters from loved ones too
  • If possible, you should drive, or be driven, to the hospital to minimise the risk of exposure to others. Our car parks are currently free
  • Please bring as few belongings as possible. Bags, handbags and electronic devices will not be permitted to minimise the risk of infection
  • Wash your hands with soap and water for at least 20 seconds on arrival at the hospital
  • You will be asked to wear a facemask or face covering which must not be touched or removed whilst in the hospital
  • There are hand sanitising points around the hospital please feel free to use them
  • We practice social distancing where possible in the hospital and you will be asked to adhere to this during your visit although on the ward you will witness that this is not possible when caring for patients

Arriving on the ward – Personal Protective Equipment (PPE)

  • You will be provided with appropriate PPE by staff and guided on where to clean your hands and how to put on the protective equipment. If you are not clear about the PPE please ask the staff supporting you
  • Please ensure that you tell staff if you have any allergies to latex
  • You may be asked to wear a facemask which must not be touch or removed while visiting the patient

Reassurance during your visit

  • Our staff will do all they can to protect you and support you during your visit and will advise you of additional risks. Advice will be given so that you can make a decision knowing all the risks and how to do this as safely as possible
  • Our staff will advise you on how long you will be able to stay with your loved one
  • Please follow all instructions given by our staff carefully, they will guide you to remove and dispose of all the PPE appropriately
  • Ensure that you wash your hands for at least 20 seconds on leaving the hospital

Respect for staff

  • Our staff are working very hard to care for our patients, your loved one included and everyone understands that emotions can run high. Please ensure that you remain respectful of our staff during your visit as we do not tolerate abuse

After your visit

  • Please go straight home after your visit, do not visit any other areas of the hospital
  • You will not be required to self-isolate following your visit, as your risk from virus transmission will have been minimised by appropriate personal protective equipment and hand washing

Contact Information

  • For additional information please contact our Patient Advice and Liaison Service - in relation to any additional questions you may have before or after your visit and our team will do what we can to answer them
  • 01553 613351 or 01553 613343 (Monday to Friday 9am – 3pm)

 


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