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Information for patients and visitors

  • Getting to us
    • Directions
      A map of King's Lynn showing where the Trust is located and providing directions.
    • Parking
      Guidelines for if you intend to park your car at the hospital.
    • Hospital map
      A printable map of the hospital site and grounds, showing department locations.
    • Transport and travel allowances
      If you are on a low income or have severe medical or mobility issues you may be entitled to help with your travel arrangements
    • Health insurance claims
      How to submit a health insurance claim form
  • Other information
    • Visiting times
      What times are you allowed to visit friends, relatives and loved ones at the various hospital departments?
    • Who wears what?
      Find out what all the different uniforms worn by different QEH Hospital staff members represent.
    • Patient information leaflets and discussion forums
      Downloadable information leaflets on a range of conditions, treatments and procedures.
    • Preventing ill health
      Information describing the ill effects on health caused by tobacco and alcohol and how these can be avoided.
    • Privacy notice and how patient information is used
      How the Trust uses the information we store.
    • Glossary of frequently used terms
      We try not to use abbreviations, however if you are unsure what is meant by some of our terms you may find this glossary of use.
    • Consultant choice
      Information about individual consultants that could enable you to make an informed choice about your treatment options.
    • Patients from overseas
      Information relating to treatment for patients from overseas.
    • The Hub Cafe
      The Hub Cafe is situated on the First Floor, orange zone providing a selection of freshly produced hot meals.
    • Guest WiFi
      Patients and visitors to the Queen Elizabeth Hospital in Kingís Lynn will now be able to access the internet for free.
    • Hospital Radio
      Find out about our local hospital radio station and how to tune in.
  • Departmental information
    • Bereaved Relatives' Support Office
      Help and advice with the various practical matters that have to be attended to by a relative or friend when someone dies.
    • Breast Surgery
      Our breast department sees patients in the clinic who have either been to see their GP with a breast related problem (women and men), or who have been called for further assessment after their routine screening mammogram (women only).
    • Cardiology
      Cardiology is a medical specialty that deals with disorders of the heart. Our department provides inpatient and outpatient care for cardiac patients.
    • Care of the elderly
      Care of the Elderly or geriatrics is a branch of general medicine concerned with the clinical, preventative, remedial and social aspects of illness in old age.
    • Chaplaincy
      Our Chaplains do various things, some 'religious' and some not. We are here for patients, relatives and members of staff.
    • Children's services
      We have many departments delivering care services specifically for children
    • Clinical Health Psychology
      We are a team of Clinical Psychologists providing a specialist clinical health psychology service to in-patients, outpatients, children, families and carers.
    • Dermatology
      Our Dermatology Department is housed in a purpose-built unit and provides dermatology care to patients from a wide catchment area.
    • Ear, Nose and Throat (ENT)
      Our ENT department offers both adult and paediatric patients a wide range of ENT services.
    • Endoscopy
      Our Endoscopy department offers a complete range of high-quality diagnostic and therapeutic endoscopic services.
    • Emergency
      Our Emergency Department is also known to many as the Accident and Emergency Department and sees more than 57,000 new patients a year.
    • Fertility services
      With effect from 1 July 2015 our fertility services are being transferred to Bourn Hall Clinic.
    • Gastroenterology
      The specialty of gastroenterology and hepatology cares for patients with both benign and malignant disorders of the gastrointestinal tract and liver. The specialty encompasses a wide range of conditions.
    • Gynaecology
      The aim of our Womenís Health Services is to provide a patient focused approach to each gynaecological condition using a range of specialist Gynaecologist Consultant Teams and Specialist Nurses.
    • Neonatal Unit (NICU)
      Babies born prematurely (before 35 weeks gestation or more than 5 weeks early) or those that are unwell at birth, are admitted to our Neonatal Unit.
    • Neurophysiology
      About the Neurophysiology Department at the Queen Elizabeth Hospital King's Lynn.
    • Nutrition and Dietetics
      Dietitians assess, diagnose and treat diet and nutrition problems. Our service provides a service to inpatients and outpatients in addition to an outreach service to the community.
    • Oncology (Cancer services) and our specialist Macmillan Unit
      The term oncology literally means a branch of science that deals with tumours and cancers. Our department offers a large range of services, support and information
    • Ophthalmology (Eye clinic)
      Our Ophthalmology department provides the more general ophthalmology consultation as well as specialised services and clinics
    • Orthopaedics
      Orthopaedic surgery is a specialty dealing with acute injuries, congenital and acquired disorders and chronic arthritic or overuse conditions of the bones, joints and their associated soft tissues.
    • Pharmacy
      Our Clinical Pharmacy Service operates at ward level across all areas of the hospital and is provided by clinical pharmacists and medicines management technicians..
    • Phlebotomy
      Information about our Phlebotomy service including what to do if you require a blood test.
    • Rehabilitation Services
      Rehabilitation services is an integrated service of both the Occupational Therapy and Physiotherapy professions, aiming to maximise individual's function, decrease pain and maintain health and wellbeing.
    • Respiratory Medicine
      Respiratory medicine is concerned with the diagnosis, treatment and continuing care of patients with a wide range of more than 30 respiratory and related conditions.
    • Rheumatology
      About the Rheumatology department at the Queen Elizabeth Hospital King's Lynn.
    • Sexual Health / GUM
      We offer a friendly, confidential service provided by staff trained in dealing with sexual health problems.
    • Stroke Unit
      Our vision is to ensure that all patients who experience a stroke have access to high quality acute care 24/7 and high quality life after stroke rehabilitation, both inpatients and those in the community.
  • Infection control
  • Outpatients
    • Outpatients
      About the outpatients services and appointments at the Queen Elizabeth Hospital King's Lynn.
  • Pressure ulcer prevention
    • Pressure ulcer prevention
      Our commitment to preventing pressure ulcers from occurring during hospital stays along with prevention advice.
  • Safeguarding
    • Safeguarding
      Our commitment to safeguarding vulnerable adults and children and what you should do if you have any concerns.
  • Research
    • Research and development
      We have an active research team whose role is to support health care professionals and patients who participate in research, we are committed to providing access to health research for our community..

About us

  • The Trust
    • Our services
      A general introduction to the Trust and the variety of services we provide to the region.
    • Board members
      Information about the people who make up the Trust Board.
    • Board meetings
      Calendar dates for the regular Trust Board meetings.
    • Corporate governance
      How the Queen Elizabeth Hospital makes sure it upholds the principles of good governance.
    • Media enquiries
      How to contact the Communications team and advice on condition checks
    • Reports
      PDF versions of reports created by and for the Trust.
    • The Contingency Planning Team
      The health regulator, Monitor has taken a lead in helping the local health system to find the best solutions to fix the problems we face at the Trust and the wider health economy. Recognising there is no one simple solution to ensuring sustainable provision of healthcare services, it has brought in a Ďcontingency planning teamí.
    • Statements
      Statements and declarations made by or on behalf of the Trust.
    • Equality and diversity
      Information on the Trust's equality policies and objectives.
    • Providing same sex accommodation
      The Trust is now compliant in delivering same sex accommodation.
    • Sign up to safety
      By signing up to the campaign we commit to listening to patients, carers and staff, learning from what they say when things go wrong and taking action to improve patients safety helping to ensure patients get harm free care every time, everywhere.
    • Speak Out Safely
      Our pledge to the Speak Out Safely campaign alongside details of our Whistleblowing policy.
    • West Norfolk Alliance
      Working together to improve and protect our health and wellbeing.
    • Our Objectives and Values
      Our values inform the culture of the organisation and the services that are delivered.
    • Strategic Transformation Plan
      Information about the Strategic Transformation Plan.
    • Bribery - the Trust's position
      Information about Bribery - the Trust's position.

Have your say

  • Patient Advice and Liaison Service (PALS), compliments and complaints
    • About the Patient Advice and Liaison Service (PALS)
      The Patient Advice and Liaison Service (PALS) is confidential and can help when you need advice, don't know where to turn, have concerns about your healthcare at The Queen Elizabeth Hospital or simply want to pass on your compliments.
    • Complaints
      What to do in the event that you have a complaint with the Trust, and how these complaints are handled.
  • Your experiences
    • Patient experience
      As a hospital, we place a great deal of importance on patience experience, and we always value feedback on our services.
  • Making a Freedom of Information request
    • Freedom of information
      How to make requests of the Trust for information under the Freedom of Information Act, and documents published under our Freedom of Information Publication Scheme.

Get involved

News

  • News stories
    • News links

      Work with us

      Health professionals

      • Outreach services
        • Our vision
          The Queen Elizabeth Hospital NHS Foundation Trust is situated in a rural area, where the distances to other population centres are large, and the road network is relatively poor. In response to this the Trust is now running additional acute outpatient clinics and carrying out day surgery procedures in a community setting, closer to patientsí homes and work.
        • Outreach at Fakenham
          Outreach services available at Fakenham Medical Centre.
        • Outreach at Littleport
          Outreach services available at St George's Medical Centre, Littleport.
        • Outreach consultants
          A directory of the consultants that provide our outreach services.
      • Consultants information
      • Library Services
        • Library Services
          Our Library is a multi-disciplinary healthcare Library which caters all NHS and social care staff and students (whilst on placement) in Norfolk.
      • Courses for patients
      • Pharmacy
        • Paediatrics
        • Palliative care and support
          • The Alan Hudson Day Treatment Centre
            An Arthur Rank Hospice Charity service based in Wisbech, provides day therapym treatment and clinical days, complementary and diversional therapies, bereavement and support.

         


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