They suffer in your silence
If you suspect a vulnerable adult or child is being abused and you remain silent, you are contributing to their suffering. The information on this page explains what you should do if you have concerns and describes our commitment to ensuring the wellbeing of all people using our services.
We have a statutory duty to ensure the wellbeing of all people using our services. We take the abuse or neglect of adults and children very seriously.
Our independent regulator, requires us to demonstrate that:
- We meet statutory requirements regarding Criminal Records Bureau checks
- Child protection policies and systems are updated and robust, including a process for following up children who miss outpatient appointments and a system for flagging children for whom there are safeguarding concerns
- All eligible staff have undertaken and are updated with safeguarding training as appropriate to their role
- Named professionals (see below) are employed by us and that they are clear about their roles and have sufficient time and support to undertake them
- There is a board-level Executive Director lead for safeguarding. The board reviews safeguarding across the organisation at least once a year and has robust audit programmes to assure it that safeguarding systems and processes are working. This includes clear procedures for the Accident and Emergency department
In addition, there is an independent domestic violence advocacy service for women and children affected by domestic violence available at the QEH. Women can be referred to the service by our staff, not only in maternity and Accident and Emergency, but throughout the hospital.
We work in partnership with three local authorities to safeguard adults and children at risk: Norfolk, Cambridgeshire and Lincolnshire county councils. Our representatives attend regular meetings at the children and adult safeguarding boards in Norfolk. We also work closely to maintain good working relationships and effective information sharing with Cambridgeshire and Lincolnshire.
Our named Safeguarding professionals
The named professionals lead on issues in relation to Safeguarding within the trust. Their role includes giving relevant support, advice, supervision and training to staff and working closely with other health and social care organisations.
- Named Doctor for safeguarding children: Dr Abby Reeve
- Named Nurse for safeguarding children: Kay Crome
- Named Midwife for safeguarding: Kim McAllister/Debby Ramsdale
- Named Nurse for safeguarding vulnerable adults: Jerry Green
- Deputy Named Nurse for Safeguarding Children: Rachel Holman
How to report any concerns that you may have
You should contact our safeguarding team between 9am and 5pm on 01553 613564 if you are concerned about an adult or child who is currently in hospital.
Where concerns relate to an adult or child that is not in hospital, or if you need to contact somebody outside of the times above, you should refer to the relevant local authority websites below where you will find more information.
- Norfolk children’s Services: 01553 669300 Evenings and weekends 0344 800 801
- Norfolk Safeguarding Children Board
- Norfolk Adult Services - Telephone 24hrs on 03448 008020
- Cambridgeshire Children's Services - 03450 450181 or 01733 234724 during evenings and weekends
- Cambridgeshire Safeguarding Children board
- Cambridgeshire Adult services - Telephone 24 hours on 03450 455202
- Lincolnshire Children's services - 01522 782111 or 01522 782333 during evenings and weekends
- Lincolnshire safeguarding children board
- Lincolnshire Adult services - Telephone 01522 782155 or 01522 782333 during evenings and weekends
From the 3 April 2017 all contacts from professionals will be managed by the MASH. From this date please email MASH.C&F@cambridgeshire.gcsx.gov.uk The fax number for professional contacts will change to 01480 376367. For all other contacts please continue to use firstname.lastname@example.org or email@example.com and fax 01480 376748. Opening hours are 8am to 6pm Monday to Friday. The offices are closed on Bank Holidays. If you have sent this email outside of these hours and it is of an urgent Child Protection or Safeguarding nature, please re-direct your message to EDT@cambridgeshire.gov.uk or telephone the Emergency Duty Team on 01733 234724.
If you are concerned that an adult or child may be affected by Domestic Violence you can contact the Independent Domestic Violence Advocate on 0845 2412171 or visit the LEEWAY Website.
The following documents may also be of use to you:
- Safeguarding children assurance statement
- Safeguarding vulnerable adults assurance statement
- Safeguarding vulnerable adults prompt cards
- Safeguarding children prompt cards
- Safeguarding Children Supervision Policy
- LEEWAY flyer reverse (independent domestic violence advocate service information)
- LEEWAY flyer (independent domestic violence advocate service information)
- LEEWAY drop in sessions
Safer Places Scheme
You may also be interested in the Safer Places Scheme.