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Privacy statement

This privacy statement sets out how The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (The Trust) uses and protects any information that you give when you use this website.

The Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Trust may change this statement from time to time. You should check this page from time to time to ensure that you are happy with any changes. This statement is effective from 24/5/2011.

What we collect

We may collect the following information:

  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to Foundation Trust members

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use information about Foundation Trust members to ensure that our membership properly represents the population served by the Trust.
  • From time to time, we will contact Foundation Trust members for the purposes of informing them of events and news relating to the Trust.
  • We will not use the information for any marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

CCTV

The Trust has CCTV deployed around the site in order to manage and investigate the following circumstances:

  • Alleged security incidents, theft, assault or baby abduction on Trust premises
  • Staff, visitor and patient safety
  • Investigation of traffic incidents or congestion on the Trust site
  • Supporting the management of a fire or major incident alert
  • The security of Trust premises
  • Investigation of persons acting suspiciously on Trust premises

CCTV images are retained for 28 days only.

Images are only viewed by Trust personnel, but images may be shared with the police to aid the investigation or prosecution of criminal activities within Trust grounds and premises.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Google Analytics

Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and much like examining footprints in sand, it reports website trends without identifying individual visitors. Analytics uses its own cookie to track visitor interactions. The cookie is used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different cookie is used for each website, and visitors are not tracked across multiple sites. To disable this type of cookie, some browsers will indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis. In addition to declining cookies, you can also install the Google Analytics Opt-out Add-on in your browser, which prevents Google Analytics from collecting information about your website visits.

Learn more about the Google Analytics Opt-out Browser Add-on and other Google Analytics privacy information.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.