Patient Advice and Liaison Service (PALS)

The patient advice and liaison service (PALS) will provide you with confidential advice and support it you have any concerns or queries about any aspect of your care.

The service aims to:

• listen to, advise and support patients, their families, carers and staff
• act independently to help resolve issues
• provide information on NHS services, social services, voluntary organisations and independent advice services
• signpost you to appropriate organisations who can help you

If you have any concerns, comments or suggestions, you can contact PALS using the following information:

Phone: 01553 613351 or 01553 613343

If no one is available to take your call, please leave a message and a member of the team will respond the next working day.

E-mail: pals@qehkl.nhs.uk

In person: Visit the PALS information desk located near the main entrance to the hospital, opposite Costa Coffee.

Our opening times are Monday to Friday, 9am to 5pm. Please note the office is closed at weekends and bank holidays.

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