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Volunteer Role Profiles 

Some of the roles below are a selection of what our volunteers at QEH help support with.

Front Desk

The volunteers here are the welcoming face of the hospital, helping provide information to people arriving at the hospital. This can be from where certain departments are located, answering questions and where needed, providing assistance i.e. pushing wheelchair. They help provide support on the Front Desk, Monday to Friday from 8:30am – 4:30pm.

Pharmacy Runners

With multiple departments, and staff resources in the wards primarily focused on patient care, Pharmacy Runners play a significant role in ensuring medication is taking to the wards in time for discharge and in general. They will regularly clear 10’000 steps in their day, helping cover Monday – Friday from 11am – 4:30pm.


Both in the Treatment Centre, and the new Wellbeing Centre, volunteers help provide a settling environment for people attending. In the Treatment Centre, volunteers help with a range of tasks including providing light refreshments and social conversations, so patients feel at ease. In the Wellbeing Centre, volunteers help support the different groups for people affected by Cancer, with new roles emerging such as Complimentary Therapists and Support Buddy. They help cover Monday – Friday, 8:30am – 4:30pm.


We have multiple wards that require volunteer support. These include, Gayton, Feltwell, Shouldam, Castleacre, West Newton, West Raynham, Rudham, Day Surgery and Acute Medical Unit. They all have different specialties, and the volunteers help with a range of tasks. These include providing light refreshments, trips to pharmacy and pathology, social conversations with the patients and other duties where needed to help support the staff on the ward.


We have a number of Chaplaincy Volunteers who help provide calm conversations with patients on the different wards and in A&E. They cover Monday – Friday and will go around the wards seeing who would like a conversation. This can often be of great benefit to patients, especially any that may not have visitors. We also Sunday Chaplaincy Volunteers.

There may be on occasions roles outside those listed above or opportunity to develop a new role based on skills/experience of a volunteer, but we can’t guarantee there will be.

To find out more or for an informal chat please contact:

Joanne Rowe
Voluntary Services Manager

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
King's Lynn
PE30 4ET
Phone: 01553 214687


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