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Volunteering - Frequently asked questions

Will I be able to choose where I volunteer?

We offer a number of roles, and whilst we would like to place a volunteer in a location of the hospital they have the most interest, we will unfortunately only be able to place in areas where there is a current volunteering need. There may be opportunity to develop new roles in the future to broaden the opportunities.

Do I need references?

Two references will be required as part of the application. These need to be from people that are aged over 18, not related, and will ideally know you from a previous/current work or professional capacity.

Do I need a DBS?

A DBS will be required for certain roles, and this will be at no cost to the volunteer.

How much time per week do you require for volunteering?

We ideally ask for a minimum commitment of 4 hours a week.

Iím available for the holidays, can I volunteer for this period only?

We ask for a minimum commitment of 12 months. This is in order to justify the resources and investment from across the hospital, which is necessary to offer a high quality volunteering service and ensure volunteers are well supported throughout their team at QEH. We appreciate itís a significant commitment, but one where the volunteer will also receive the full benefits from being part of Team QEH.

Will I need to attend an interview?

You will need to attend an in person interview, that will be involve the Voluntary Services Manager and one other member of staff/volunteer. This is in order to get a good understanding of the volunteers motivations and for the volunteer to ask questions so they have a clearer picture before things progress further subject to outcome.

Whatís the minimum age to volunteer?

The minimum age to volunteer is 17 years old. For any roles that involve patient facing, the volunteer needs to be at least 18 years old. A parental consent form is required if under the age of 18.

Can I claim travel expenses?

All reasonable travel expenses will be reimbursed to the volunteer. We reimburse 24p a mile up to a reasonable distance, and a parking permit will be issued where required and applicable. We do encourage volunteers nearby to travel by bus.

Iím concerned about catching COVID-19 whilst volunteering, whatís in place to help minimise this?

All volunteers completed a Health Assessment form as part of their volunteer process, and before starting a COVID risk assessment is completed. No volunteer is placed in an environment where they are in high risk. All volunteers are required to complete Health and Safety, Infection Prevention and Control prior to starting too. A strict reminder about Hands, Face, Space and Fresh Air is reinforced too. Everyone within the Hospital must wear a mask too.

Joanne Rowe
Voluntary Services Manager

The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
King's Lynn
PE30 4ET
Phone: 01553 214687


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