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An introduction to the role of Voluntary Services at The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust

We recruit and support volunteers from all sections of the local community who are willing to help our staff to look after our patients. With support, our volunteers can make a real difference to the lives of patients in our care.

What you, as a volunteer, offer us

You can share your skills, knowledge, leisure time and friendship with our patients, many of whom can be lonely or worried. The most valuable contribution you can make will often be enthusiasm and commitment.

You will be part of a very special and dedicated team helping patients, visitors and clincial staff. Your help will be far more important than you may realise at first. Staff, patients and relatives do notice and are very thankful for the involvement of our volunteers.

What we offer our volunteers

Our volunteers are given the opportunity to:

  • Develop experience in the area of their choice
  • Extend their personal development
  • Increase knowledge of caring for patients
  • Gain access to training
  • Helping qualified staff with their support
  • The opportunity to gain valuable 'working experience' in a professional work place (not to be confused with the Work Experience programme).


You do not need qualifications, we are simply looking for reliable, compassionate and practical people. Any additional skills that you can offer as a volunteer would be greatly appreciated.

Our volunteers are required to give approval for a DBS Check (previously the Criminal Records Check) before taking up their duties; this is due to the sensitive nature of many of the roles that are available.

Where do volunteers work?Volunteers in main reception

Our volunteers can assist in almost all of the hospital; here are a few examples:

  • Out-patients departments
  • Medical and surgical wards
  • Day Surgery Centre
  • The Palliative Care Centre
  • 'Front of house' guidance and information
  • Roving Volunteers
  • Helping patients with eating at mealtimes (Meal mates)
  • League of Friends Hospital shop (volunteers must be members of the league)
  • Complimentary therapy
  • The Macmillan Information Centre
  • The Red Cross Home from Hospital Service
  • Library services (in partnership with St. John Ambulance and Norfolk County Library)
  • Pets as therapy (PAT) or Canine Concern
  • Fundraising  Office- download leaflet for details.
  • Laboratory run drivers
  • Pharmacy runners

Reporting for duty

It is up to you how often you attend; a minimum of 4 hours a day, or days or weeks. All we ask for is a regular commitment and for you to let us know if you are unable to attend as agreed.

When you arrive for duty you will be assigned to a specific section of the hospital. If, after a while, you are not happy with this and would like a change, the Voluntary Service Office should be able to help you. We want to ensure that you are comfortable in the role you are doing.

When arriving for your duties you have to sign a signing in book and similarly when departing you must sign-out.

Our volunteers are supplied with a name badge which must be worn at all times, in some cases a uniform may also be provided.

Find us

The Voluntary Services office can be found at the rear of the hospital on the first floor near to the Simulation Suite. Visitors should attend the main reception where you will be escorted to our office.

Contact us for more information

*June 2019 - Please note there will be a delay in processing your application to become a volunteer with us, we will advise you once we receive your application of a timescale.*

If you are thinking about volunteering within our Trust and you would like to know more about the type of Voluntary roles available, please contact the Voluntary Services Manager. We take volunteers from 16 years of age upwards (limited placements for those under 18 years of age).

Please complete an application form and send back to Please also complete the Health Questionnaire and read the documents you will require for your DBS application.

We will need your full address in order to send you the rest of the application pack to complete which includes the DBS application form that we cannot make available electronically.

There may be a delay in processing your application due to the popularity of Volunteers wishing to work with us but we try to our best to avoid unnecessary delays.

If you would like to learn more about volunteering at The Queen Elizabeth Hospital King's Lynn then you can view our guide to volunteering here.

To find out more or for an informal chat please contact:

Paul Holley-Smith
Voluntary Services Manager
The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust
Gayton Road
King's Lynn
PE30 4ET
Phone: 01553 613613 extension 4687


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