Priority 1 - Quality
Access to safe, compassionate and timely care for our patients
Executive Lead – Chief Nurse
High level priorities
- Further improve safety, experience and the quality of care for our patients
- Ensure equity of access and consistently timely care for our patients
- Ensure patients and staff feedback drives our quality priorities, service improvements and delivery of our major strategic projects
Key Performance Indicators
- Improve in the areas our patients say we must do better, aligned to the delivery of the Patient Experience work plan:
- Privacy, dignity and respect
- Discharge
- Communication (including attitudes and behaviours)
- Staffing concerns (including confidence in doctors and perception of enough nurses on duty)
- Nutrition and hydration
- To further improve on key safety metrics, including:
- Improving recognition and escalation of deteriorating patients
- A reduction in the transfer of patients across the organisation
- Further improve the timeliness and quality of care for our emergency, cancer, and elective patients in line with operational planning guidance
- Evidence of patient and service-user feedback and input within service improvements and major strategic projects via the Trust’s ‘Our Patient Voice' programme
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