Freedom to Speak Up Guardian
I am the Freedom to Speak Up Guardian here at the Queen Elizabeth Hospital. Many of you may remember me, as a Governor here at the hospital, from 2011 up until 2015. I concentrated particularly on patient experience, seeking ways of improving services for older people and vulnerable people.
I have worked in Health and Social Care all my working life. I have worked in Norfolk since 1991 and I was well known for my work with housing associations and voluntary organisations, setting up new care and support services and managing them across both Norfolk and Suffolk.
I am committed to enabling a culture of openness, which encourages staff to speak up about significant matters of concern. There are several ways for staff to raise concerns, including through the whistleblowing process. I will support staff to access the most appropriate way of raising concerns where they feel they are not being heard through the normal channels of communication at work.
As Freedom to Speak Up Guardian, I am particularly concerned about patient safety and the quality of care. I will listen to staff who talk to me or email me and I will respond in an independent and impartial way. I will discuss with you how to take things forward. I will commission investigations where necessary and support you after speaking up.
I support the values, which are upheld by all Freedom to Speak Up Guardians:
- Courage..speaking truthfully and challenging appropriately
- Impartiality...remaining objective and unbiased
- Empathy...Listening well and acting with sensitivity
- Learning...seeking and providing feedback and looking for opportunities to improve
- I can be contacted by phone, 07966 881840, or by email: David.Trevanion@nhs.net