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COVID-19 (Coronavirus)

Our Learning from the COVID-19 pandemic

COVID-19 Vaccination

For information on the COVID-19 vaccine, please click here.

How we are changing the delivery of care at The Queen Elizabeth Hospital in the light of the COVID-19 pandemic

We are restarting routine (elective) care and treatment here at The Queen Elizabeth Hospital King’s Lynn following extensive planning to make it as safe as possible for patients and staff.

During the peak of the COVID-19 pandemic, QEH continued to provide all emergency and urgent care to all patients that needed it and routine clinics were switched to video or phone consultations where possible. This allowed the Trust to continue with the most urgent face-to-face clinics, procedures and operations throughout the crisis.

We are phasing in the return of all of our routine (elective) work following extensive planning to make it as safe as possible for patients and staff.

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Please wear a face covering or mask if you are coming into the hospital

As routine elective activity returns to the QEH, extra safety measures have been put in place to protect patients and staff. This means that all patients coming onto site will need to bring and wear a face covering. This can be a cloth face mask or scarf and QEH staff will also be wearing facemasks while on site.

Hand sanitising stations at each entrance – ensuring you can clean your hands on arrival and when leaving the site and floor stickers have been laid throughout the main hospital corridors making it easier for everyone to socially distance.
Our routine (elective) care and treatment will be resuming at around 50% of capacity compared to normal, in line with national guidance and other NHS Trusts. This is to help ensure that extra cleaning can take place in-between patients and allow social distancing rules to be adhered to. Virtual and telephone consultations will continue for many patients where appropriate.

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Visiting restrictions

You can view our latest visiting guidance here.

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Patient belongings

Patient belongings information can be found here.

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The Anne Robson Trust helpline

The Anne Robson Trust has launched its new telephone helpline service. The main purpose of the helpline is to provide support to anyone who is struggling with the imminent death of someone they care about, by offering someone for them to talk to.

Losing someone close can affect us in many different ways, but many of the physical and emotional impacts often come before the loss of life itself. It can be so hard to talk about all of the emotions we may experience during the time it takes for a loved one to die.

If you or someone close to you is dying, you can talk to the team.

The helpline telephone number is 0808 801 0688 and lines are open Monday to Friday 12.00pm - 6.00pm

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Parking information can be found here.

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Emergency and urgent care

Our Emergency Department is for patients with urgent and immediately life-threatening conditions. This is even more important during this current situation. Please consider visiting the NHS 111 website or calling their phoneline, contacting your GP surgery or pharmacist, and self-care unless your condition is a suspected emergency.

Patients attending our Emergency Department or Acute Assessment areas must attend alone unless they are a child or a vulnerable patient with learning disabilities, autism, dementia or receiving end-of-life care.

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COVID-19 and your information

In order to look after your health and care needs we may share your confidential patient information including health hand care records. Further information can be found here.

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While you wait for your operation or procedure

You can read a letter explaining why you may have received a letter asking if you would like to remain on the waiting list here.

You can view a series of short videos with our Medical Director, Dr Frankie Swords, answering frequently asked questions for patients who are wiating to come into hospital for an operation.

Why are we waiting longer for operations?

What are you doing about the waiting lists?

Who will get their operation first?

I'm worried about my wait. Can I do anything?

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Further information

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