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Carers organisations

You may wish to get in touch with any of the following organisations for practical, financial and emotional support.

West Norfolk Carers

We work with families who are caring for somebody. We do this in lots of different ways, in local services, schools and online. We help you to find ways of coping with your caring role and to build positive relationships when things get difficult. We bring people together at support groups, offer advice and guidance, and we never judge. Most importantly, we are on your side. We will always do what’s best for young and adult carers.


Tel: (01553) 768155


Address: 20 Thoresby College, Queen Street, King’s Lynn, Norfolk, PE30 1HX


Lily is online, in the community, and face-to-face to help adults in west Norfolk and Swaffham get involved in our community. Visit their website and type any word in the boxes to search for advice, organisations and things to do, or browse Lily's categories.


Tel: 01553 616200 Option 6


Address: Lily- Borough Council of King’s Lynn & West Norfolk, King’s Court, Chapel Street, King’s Lynn, Norfolk, PE30 1EX

Carers Matter Norfolk

Carers Matter Norfolk is the free countywide support service for unpaid carers for those aged 16+ caring for someone living in Norfolk aged 18+, whether the carer lives in the county or elsewhere (caring at a distance). We also provide support to young carers and their families. Services include:

  • Free confidential seven-day-a-week Advice Line
  • One-to-one support/peer support
  • Emergency Planning
  • Education, volunteering and training
  • Carers breaks
  • Carers Assessments
  • Advocacy

The Carers Matter Norfolk Advice Line can provide information and guidance on a wide range of issues such as

  • Accessing local services and support, including Carer Peer Support Groups, dementia cafes or other local social activities or services
  • Carers’ rights (including employment)
  • Accessing health and social care services
  • Social welfare (benefits) and housing
  • Equipment and adaptations, including Assistive Technology
  • Support with online form filling (e.g., Carers Emergency Plans)

Telephone: 0800 083 1148

Monday to Friday 9am – 8pm, Saturday 10am – 2pm.



Twitter: @CarersMatterNfk

Facebook: @CarersMatterNorfolk

Young Carers & Family Support – Carers Matter Norfolk

If you are a Young Carer or you think your child, relative or friend might be, we’re here to help with 1:1 support for you and your family.

Get support for the person you care for:

  • Connect with local groups, services, and other Young Carers
  • Get the right support at school or college
  • Look after your health and wellbeing
  • Understand your rights

Call our free Advice Line on 0800 083 1148 (Mon-Fri 9am-8pm, Sat 10am-2pm) Register for support at


Text only – 07537 417850

Twitter: @CarersMatterNfk

Facebook: youngcarersmatternorfolk

Instagram: youngcarersmatternorfolk


Age UK Norfolk

Age UK Norfolk is a local independent charity with over 70 years’ experience dedicated to supporting older people, carers and their families living in Norfolk. Our relationship with other Age UK charities allows us to share knowledge and expertise and to actively promote the wellbeing of older people through a variety of services including benefits, befriending, financial household management, advocacy, dementia activities and winter grants.

Age UK Norfolk advice hotline: 0300 500 1217

Monday to Friday between 10am and 4pm.

Norfolk County Council

Norfolk County Council is a service for all Norfolk citizens.

With services to support young carers, young adult carers and their families and adult carers help and advice

Norfolk County Council’s Emergency Duty Team

  • Monday to Thursday – from 5pm-9am the following morning.
  • From 4.35pm on Friday through to 9am the following Monday morning.
  • All day (24 hours) on Bank Holidays.

Tel: 0344 800 8020

Caring Together

Caring Together is a leading charity supporting carers of all ages across Cambridgeshire, Peterborough and Norfolk.

We provide information and advice, run services in our local communities and campaign so that carers have choices.


Tel: 01553 750014

Twitter: @CaringTogether


NSFT – Norfolk First Response Line

Available 24/7 to support people with mental health concerns.

People do not need to be known to the service in order to contact them for support


Tel 0808 196 3494


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